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CompTIA IT Fundamentals
  • Introduction
  • IT Concepts and Terminology
    • Notational Systems
    • Data Types
    • Computing
    • The Value of Data and Information
    • Units of Measure
    • Troubleshooting
  • Infrastructure
    • Untitled
  • Applications and Software
    • Untitled
  • Software Development
    • Untitled
  • Database Fundamentals
    • Untitled
  • Security
    • Untitled
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  • Identify the Problem
  • Conduct Internet Research
  • Establish a Theory
  • Test the Theory
  • Establish a Plan of Action
  • Implement the Solution
  • Verify Functionality
  • Document Lessons Learned

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  1. IT Concepts and Terminology

Troubleshooting

Explain the troubleshooting methodology.

Identify the Problem

Gather Information

Duplicate the Problem

Question Users

Determine If Anything Has Changed

Approach Multiple Problems Individually

Conduct Internet Research

Establish a Theory

Test the Theory

If Confirmed, Determine Next Steps

If Not Confirmed, Establish a New Theory

Establish a Plan of Action

Implement the Solution

Verify Functionality

Document Lessons Learned

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Last updated 4 years ago

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