Troubleshooting

Explain the troubleshooting methodology.

Identify the Problem

Gather Information

Duplicate the Problem

Question Users

Determine If Anything Has Changed

Approach Multiple Problems Individually

Conduct Internet Research

Establish a Theory

Test the Theory

If Confirmed, Determine Next Steps

If Not Confirmed, Establish a New Theory

Establish a Plan of Action

Implement the Solution

Verify Functionality

Document Lessons Learned