Troubleshooting
Explain the troubleshooting methodology.
Identify the Problem
Gather Information
Duplicate the Problem
Question Users
Determine If Anything Has Changed
Approach Multiple Problems Individually
Conduct Internet Research
Establish a Theory
Test the Theory
If Confirmed, Determine Next Steps
If Not Confirmed, Establish a New Theory
Establish a Plan of Action
Implement the Solution
Verify Functionality
Document Lessons Learned
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